doTERRA Serenity Essential Oil – 15 ml

SHIPPING POLICY

At 88 Products, we are all about getting your orders to you as quickly and smoothly as possible. We work with trusted partners to ensure that your items are processed and shipped seamlessly, allowing you to enjoy a hassle-free shopping experience.

Order Processing & Fulfillment

• Orders are processed within 1-2 business days.
• You will receive an email with tracking details once your order is processed.
• We don’t process orders on weekends or public holidays. Orders placed during that time will be processed the following business day. But delays may occur during peak times. Rest assured, we will ship your order as quickly as possible.

Multiple Shipments: If you order several items, they may arrive separately.

Shipping Locations & Restrictions

1. We currently only ship within the United States.
2. We do not offer shipping to P.O. boxes, APO, or FPO addresses.

Order Tracking

• Once your order is on its way, we’ll email you with tracking details. You can easily track your shipment through the carrier’s website.

Lost, Stolen, or Delayed Shipments

We do our best to ensure your order arrives on time, but we’re not responsible for any delays caused by carriers or other outside factors. If your order goes missing or gets delayed:

• Check your tracking details for the latest updates.
• Wait 48 hours after seeing the "Delivered" status — sometimes carriers mark shipments as delivered early.
• If your package is still missing, contact our support team at support@the88products.com for assistance.

Important Note: We are not responsible for orders sent to incorrect addresses. Please double-check your shipping information before finalizing your order.

Return Policy

At 88 Products, your satisfaction is our top priority. We want you to love every purchase, but if something isn’t quite right, we are here to make the return process simple and stress-free.

Easy Returns, No Hassle

You have 30 days from the date of order placed to return an item. There are no complicated steps—just a smooth, customer-friendly process designed for convenience.

How to Return an Item?

Step 1: Start Your Return

• Visit the 88 Products Site and open the Return Policy page from the footer.
• Click the Return Button to open the return portal.
• Enter your Order Number and the Email Address used when placing the order.

Step 2: Select Items & Return reason

• Choose the item(s) you want to return and select the return reason.
• If needed, update your shipping address for return. 
• Upload required images or videos as proof of the issue.

Step 3: Confirm & Submit

• Click “Submit” to complete your return request.
• Our team will review your request and send you a return authorization, shipping label, and step-by-step instructions.

Step 4: Pack and Ship

• Place all returnable items in one package. 
• Print and attach the return label we provided.
• Securely pack and ship your item using the instructions in your return approval email.

Step 5: Refund Processing

• Your refund will be processed within 3-7 business days after we receive your return and complete the quality check.
• You can track your refund via email, or your order page.
• A refund will be issued using your original payment method.

Start the Return

Return Guidelines

To qualify for a return, please ensure that:

• Items must be unused, unopened, and in their original condition.

If a return does not meet these requirements, we won’t be able to issue a refund.

Items That Can’t Be Returned

The following cannot be returned for hygiene and safety reasons.

• Herbal supplements, Candy and Chocolate, Tea and Coffee, Spices & Condiments, Engine Care & Maintenance, Paints & Coatings, and Door & Safety Accessories are Non-returnable (Items such as diving accessories, kids’ supplies, and door latches are returnable).
• Final sale, and promotional items are non-returnable.

Multiple Items Can Be Returned At Once

If you have ordered multiple items in one order, you can combine them into one package for easier processing. Just use the merged return label provided.

IMPORTANT CONSIDERATIONS

• Please double-check your returns before shipping. We are not responsible for returns of products not purchased from 88 Products.
• We do not offer Freight To Collect (FTC) service for returned packages.
• Shipping fees are non-refundable.

We are always here to help! Need more assistance? Contact us at support@the88products.com